Collection Statement
Lumo – Collection Statement
Lumo Property Investing Pty Ltd (ACN 667 805 941) (Lumo, us, we, our) takes your privacy seriously and is committed to responsible privacy practices, including complying with its obligations under the Privacy Act 1988 (Cth) (Privacy Act).
This Collection Statement sets out the facts, circumstances and purposes of the collection of your personal information, and how we use and disclose your personal information. It also explains how you can contact us if you have any questions or concerns about how we handle your information.
Collection of your personal information
The types of personal information we collect
The types of personal information we collect depends on the nature of our relationship with you, and what you choose to share with us. We may collect your:
· personal identifiers and contact details
· financial and payment information
· opinions, preferences and feedback, including your financial and investment goals
· recordings of teams, zoom or other video calls we have with you (with your consent)
· government-issued identifiers
· social media information
· employment information
· CCTV footage and recordings, for our premises where we have CCTV technology installed
· details of your devices and how you interact with our digital platforms.
In limited circumstances, we may also collect your sensitive information (for example, if you disclose details of a medical condition or disability).
How we collect your personal information
We may ask you to provide certain personal information to us directly in a range of circumstances, including when you:
· access or use our website
· obtain our property investment and financial advisory products and services
· attend a consultation with us (including discovery and strategy sessions), or an event
· sign up to receive news and offers, enter promotions or request information
· download ebooks, information or guides from our website
· make inquiries or communicate with us
· apply to work with us or are engaged as a contractor.
We may also collect personal information about you from other sources, including publicly available sources (such as the Internet) and from third parties (such as mutual contacts, business associates or service providers). We also collect technical information and undertake general analytics using technology (such as cookies and pixels).
Please see our privacy policy for further details about the personal information we collect (both directly and indirectly).
Why we collect your personal information
We use your personal information for the purposes it was collected, including:
· to manage our business
· to provide our tailored property investment and financial advisory products and services
· receive third party goods or services
· verifying your identity
· considering you for a job
· communicating with and contacting you
· addressing issues or complaints
· preventing harmful activity and complying with our legal obligations
· improving our products and services and enhancing your experience with us
· for marketing purposes.
We may be required by some laws to collect some types of personal information from you.
If we cannot collect personal information about you, we may not be able to provide you with our services, or the information or assistance you require.
Please see our privacy policy for further details about why we collect personal information.
Disclosures of your personal information
We may disclose your personal information to third parties for the purposes described above, and as outlined in our privacy policy. This may include disclosing your personal information to the following types of third parties:
· our related companies
· any potential third party acquirer of our business or assets, and their advisors
· our professional advisers and insurers
· our employees, contractors and third party service providers
· organisations authorised by us to conduct promotional, research or marketing activities
· third parties to whom you have authorised us to disclose your information
Some of these third-party service providers may be based in or have servers located outside of Australia, including in the USA.
Our privacy policy and how to contact us
For further information about how we handle your personal information and your rights in relation to personal information we hold about you, please see our privacy policy. This includes information about your right to access or correct your personal information, how you can make a complaint and our complaints process.
If you wish to contact us about a privacy matter or are concerned about how we have handled your personal information, you can lodge a written request or complaint with us using the contact details below:
Privacy Officer
Lumo Property Investing Pty Ltd
2/9 Windmill Street, Southport QLD 4215
Phone: 1300 217 670
Email: operations@lumopropertyinvesting.com.au