Privacy Policy

Privacy Policy for Lumo Property Investing

Effective Date: 16/01/2024

Lumo Property Investing (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  1. Information We Collect

We may collect the following types of personal information:

  • Identity Information: Name, date of birth, gender.
  • Contact Information: Email address, phone number, residential address.
  • Financial Information: Income, investment goals, bank details, and credit history.
  • Professional Information: Employment details, business interests.
  • Usage Information: How you interact with our website, including cookies, IP addresses, and browsing behaviour.
  • Other Information: Any other personal details provided by you voluntarily during consultations or communication.
  1. How We Collect Your Information

We collect your personal information in several ways:

  • Directly from you via forms, consultations, and correspondence (email, phone, or in-person).
  • Through our website, when you use contact forms, sign up for newsletters, or participate in promotions.
  • From third-party sources such as financial institutions, credit agencies, or publicly available records with your consent.
  1. Purpose of Collecting Personal Information

Your personal information is collected for purposes including:

  • Providing tailored property investment services.
  • Conducting market analysis and generating reports.
  • Communicating updates, promotions, and events.
  • Complying with legal obligations and resolving disputes.
  • Improving website functionality and user experience.
  1. Disclosure of Your Information

We may share your personal information with:

  • Business partners, affiliates, or third-party service providers assisting in property investment services.
  • Regulatory authorities or law enforcement when required by law.
  • Professional advisers, including accountants, lawyers, and financial consultants.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

  1. Security of Your Information

We implement robust measures to protect your personal data, including:

  • Secure servers and encrypted data storage.
  • Access controls and confidentiality agreements for staff.
  • Regular audits and compliance checks.

Despite our efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

  1. Access and Correction

You have the right to:

  • Access your personal information held by us.
  • Request corrections to ensure the information is accurate, complete, and up-to-date.

To make a request, contact us at 1300 217 670 or by email at the address provided below.

  1. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and collect analytical data. You can manage your cookie preferences through your browser settings. By using our site, you consent to the use of cookies.

  1. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. The revised policy will be posted on our website with the updated effective date.

  1. Contact Us

For questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

Lumo Property Investing
Phone: 1300 217 670
Email: tom@lumopropertyinvesting.com.au
Mail:
2/9 Windmill Street Southport QLD 4215

We are committed to addressing your concerns promptly and in accordance with Australian privacy laws.

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